Higher Education

The college transformed its student services operation from a walk-in-dependent, office-hours-only model into a digital-first experience available around the clock. By meeting students where they already were — on their phones, outside of business hours — the portal dramatically reduced front-desk traffic, shortened response times for financial aid and transcript requests, and removed the access barriers that had been quietly contributing to student frustration and attrition. Staff were freed from high-volume routine inquiries and redirected toward the complex, human-centered work that self-service technology cannot replace.

The School of Business moved from a fragile, spreadsheet-dependent scheduling process to a transparent, system-driven approach that restored faculty trust and eliminated the compliance risks that had threatened accreditation standing. By giving every instructor — full-time and adjunct alike — a structured, visible way to submit preferences and track assignments, the department chair replaced a process defined by informal advantage and institutional memory with one grounded in documented equity and automated oversight. The result was a scheduling operation that could scale with the department's growth while generating the audit trail and compliance documentation that accreditors require.

The research center moved from a fragmented, spreadsheet-driven approach to grant management into a unified platform that gave every stakeholder — from junior researchers to the center director — the visibility and control they needed to manage $8 million in active funding with confidence. By automating compliance documentation, spending approvals, and funder reporting across all 22 grants, the center eliminated the scramble that had defined every reporting deadline and replaced it with a structured, proactive workflow that surfaced issues before they became problems. Principal investigators gained real-time budget clarity, the finance coordinator gained a portfolio-wide view, and the center gained the institutional infrastructure to pursue larger and more complex funding opportunities.